Black Friday FAQ

How Gifting Works

How will the giftee redeem their subscription?

After you complete your purchase, you will be emailed a one time use code that is redeemable at You can print the email or forward the email to the the giftee. 

When will the plushes be delivered?

Please allow 15-21 days from date of purchase for plush delivery.

Is the gift subscription auto-renewing?

No. Gift subscriptions are one-time, non-recurring subscriptions. You can purchase a new plan when your gift subscription expires.

Do you deliver outside of the United States?

We do not deliver plushes outside of the U.S. at this time.

What is the refund policy?

We offer 30 day money back guarantee on our 12 month and 24 month gift subscriptions. All plush sales are final.

Can I just purchase a plush?

Unfortunately plushes are only available with a 12 month or 24 month gift subscription.

Can I purchase more than one plush?

Yes! You can purchase up to 3 additional plushes with select gift purchases. You will be able to add additional plushes once you add a gift purchase to your cart.

What if I still need help?

Send us an email at We're always happy to help.